General Information

Pre-purchase questions about ChordPrism

Is ChordPrism 2 a Free Upgrade from ChordPrism 1?

Yes, ChordPrism 2 is a free upgrade from ChordPrism 1.  Your code from ChordPrism 1 will work with ChordPrism 2.

How do I set up ChordPrism with my DAW?

You can find all ChordPrism DAW setup tutorials on our Setup page.

Is ChordPrism the same as AutoTheory?

A while back we changed the name to ChordPrism, as we made improvements to the user experience (plug in format, simple security, free trial, export midi).  With these new improvements, we decided to also go with a new name.  If you had a license for AutoTheory 4 or 5, you should have received an email with a free activation code for ChordPrism (check your spam folder March 2020).  If you did not receive this please contact us with your email, iLok activation code and proof of purchase.

Technical Support

Common questions about setting up with ChordPrism for the first time

Why won't ChordPrism show up in my DAW?

In some DAWs like Logic Pro and Pro Tools, ChordPrism is an AU MIDI Effect, not an Instrument.  You will find it in the MIDI FX drop down, not the Instrument drop down. You can find all DAW setup tutorials on the 'Setup' Page of our website.

File Management

How to find ChordPrism's downloaded plugin and preset files

Where do the ChordPrism 2 Plugin Files download to?

If you do not specify a different folder during install, the Chord Prism plugin files will be downloaded to:
Mac: /Users/{username}/Library/Audio/Plug-Ins/VST (or VST3, or Components for audio units)
Win (VST): /Windows (C:)/Program Files/Steinberg/VstPlugins
Win (VST3): /Windows (C:)/Program Files/Common Files/VST3

Where can I find the presets folder for ChordPrism?

Mac: / Users/[USERNAME]/Library/Application Support/Chord Prism/Presets
Win: C:/Users/[USERNAME]/Documents/Chord Prism/Presets

Where can I find the ChordPrism Log Files if I have a crash?

Mac: /Users//Library/Logs/chord_prism/chord_prism_log.txt
Windows C:\Users\\AppData\Roaming\chord_prism\chord_prism_log.txt

How can I deactivate ChordPrism 2 from my computer?

Delete the "activations.db" file from:
Windows - C:\Users\{username}\AppData\Roaming\Mozaic Beats\activations.db
Mac - /Users/{username}/Library/Application Support/Mozaic Beats/activations.db

SmartScale and Instance Sync

Questions about advanced use cases such as synching multiple instances of ChordPrism to improvise over the changing chords with different instruments

Why are Smart Scale notes of one instance not matching the Chord Generator of another instance?

djust the Chord Groups parameter of the Smart Scale instance to match the Chord Groups parameter of the Chord Generator instance. The Smart Scale automatically applies Accidentals to match the chords selected within the Chord Generator and Chord Editor.

Why isn't the Smart Scale changing chords when I copy it to a new area of my DAWs Sequencer?

If you copy Smart Scale content to an area where there is no Chord Generator content being played, chord changes will not occur. You can program a "silent" chord change by selecting Mute on the Chord Generator and recording the chord progression. This will allow for shifting of the Smart Scale without an audible chord change.

Why are chord positions and tone positions of different instances misaligned with each other?

You are using Mappings that do not work well with each other. The Chord Tones, Dynamic Scale and Relative Scale Mappings place the i chord on the first white key. They will align properly with each other. The Absolute Scale and Chromatic Scale Mappings place Chords and Tones on their natural positions. They will align properly with each other.

Can't find what you're looking for?

Send us an email to tell us what’s up and we'll get back to you within 24 hours!

Please email us at support@chordprism.com

Are you an artist looking to collaborate with us?

Get in touch with our Marketing Manager at aykan@chordprism.com